Q: How do I place orders for product?
A: There are two methods for placing orders:
Call 1.800.952.0708 and speak to our customer service agents. Our call center hours are 9 a.m. to 9 p.m. EST Monday through Friday
You may also shop online here on our website.
Q: Is Lionel Racing product available at the racetracks or in other channels of distribution?
A: Yes, Action Racing Collectables die-cast can be found at trackside souvenir rigs, team shops, your local die-cast dealer, and various other channels of distribution. In few instances, RCCA ELITE™ die-cast will be available through other channels as well. However, if you purchase RCCA ELITE cars anywhere other than through Lionel Racing, you will not receive E-POINTS™ for your purchase.
Q: Is product in-stock and ready to ship?
A: Yes and no. The majority of Lionel Racing die-cast is offered on a pre-order basis. As programs and paint schemes are announced, we offer them online and through our other channels of distribution. Pre-orders are typically shipped within 60 to 120 days and you will not be billed until the product ships. Lionel Racing does also offer in-stock product on its web site and through the call center. If you purchase in-stock product, you will be billed at the time of purchase.
Q: Are new RCCA ELITE die-cast available only on the first of the month through the RCCA catalog?
A: No, new product may be offered at any time. The RCCA catalog requires as much as six weeks lead time to produce and only contains highlights of all the products that are available. For our full selection, be sure to check this site on a regular basis or contact a customer service agent at 1.800.952.0708.
Q: When is the RCCA catalog mailed each month?
A: RCCA strives to have the catalog in the mail five to seven days before the first of every month. However, with approvals and late changes, your catalog may ship after the first of the month. When that happens, be sure to check the online digital catalog, which is in exact copy of the catalog you’ll receive in the mail.
Q: What makes RCCA ELITE die-cast different?
A: RCCA ELITE die-cast is the most highly detailed of any of the die-cast that Lionel Racing offers. Each ELITE die-cast is produced with more than 260 individual parts and pieces including hood and trunk hinges, tethered roof flaps, drop-down window net, working suspension, and more. ELITE die-cast are also produced in highly limited numbers and each piece is individually numbered with a DIN and has an etched plaque on the chassis.
Q: What is a Raced Win die-cast?
A: A Raced Win die-cast is a replica of the winning stock car at the end of the race. Lionel Racing has its own team of photographers who photograph the winning car from every angle as it sits in Victory Lane. Our production team uses these photos to bring collectors an authentic replica die-cast – from tire scuffs to confetti. These die-cast are typically offered for pre-order the week after the race and may take six months to ship. These are true “made-to-order” product. Lionel Racing offers Raced Win die-cast in both our Action Racing Collectables and ELITE brands. We do not make every Raced Win, but selectively offer these die-cast based on the significance of the race, the driver, and what we and the race team think the market will bear.
Q: Does Lionel Racing ship overseas?
A: Yes, Lionel Racing does ship internationally. Shipping rates vary per order. Please call our Customer Service Center at 1.800.952.0708 to find out the shipping rate of your specific order.
Q: Is Lionel Racing connected with Lionel Trains?
A: Yes! In late 2010, Lionel, LLC, the maker of the iconic Lionel Electric Trains, entered into a joint venture with NASCAR Team Properties to begin Lionel NASCAR Collectables. In 2013, Lionel assumed full ownership of the company and renamed it Lionel Racing. With more than 100 years of expertise in the production and design of high-end train collectibles, Lionel is committed to growing the die-cast market and to providing collectors with the highest quality replica race cars available. To find out more about Lionel Trains, visit www.lionel.com or www.lionelstore.com.
Q: I used to receive the RCCA catalog each month in the mail. I no longer do. What happened?
A: Because of the enormous size of the RCCA membership database, RCCA only mails monthly catalogs to active members - that is, members who have made a purchase within the past 18 months. If you have stopped receiving RCCA catalogs, you may have fallen to inactive status. Also, if you have recently moved, you may need to update the contact information on your account. Please call Customer Service at 1.800.952.0708 or click on the My Account tab on the home page to check on your status and/or update your contact information.
Q: What is the E-POINTS Program?
A: The E-POINTS program, which began in 2008, is a customer rewards program that is one of the benefits of being an RCCA member. When an RCCA member makes a purchase through the RCCA Call Center or at www.lionelracing.com, he is awarded one (1) point for every dollar spent.
RCCA members may also earn points for select specials or attendance at RCCA events.
There are four levels of RCCA membership.
- RCCA ELITE - Annual E-POINTS of less than 250 in a calendar year.
- RCCA ELITE Bronze - Annual E-POINTS points of 250 to 499 in a calendar year.
- RCCA ELITE Gold - Annual E-POINTS of 500 to 999 in a calendar year.
- RCCA ELITE Platinum - Annual E-POINTS of 1,000 or more in a calendar year.
Annual E-POINTS levels are reset to zero at the beginning of each calendar year. RCCA members also maintain a cumulative E-POINTS balance that resets to zero after a member's E-POINTS reach the 2,500 mark. Once a member reaches this E-POINTS level, store credit of $25 will be applied to his account. However, a member's lifetime E-POINTS balance never disappears, as long as that member remains active. A member’s lifetime balance will never go away, however if a customer does not make a purchase in 18 months he will lose his annual and cumulative E-POINTS amounts.
Q: What is a contingency order?
A: In 2012, Lionel Racing began offering customers the opportunity to place a contingency order on sold-out items. When an item is sold out, a contingency order essentially places you on a waiting list. This means that if another customer cancels his order or has insufficient funds, the next person on the contingency order list will receive the die-cast.
Q: Other than die-cast, what products are available through LionelRacing.com?
A: Lionel Racing works with various partners to offer apparel, display cases, posters, prints and other collectible items. Be sure to look through our web site or call Customer Service 1.800.952.0708 to find out about special items.
Q: Are autographed die-cast available from Lionel Racing?
A: Yes, Lionel Racing and RCCA routinely secure autographed die-cast. Each autographed car is usually accompanied by a certificate of authenticity. The number of autographed die-cast cars available per driver can be very limited, so please contact Customer Service and ask to be placed on their outbound call list to be notified when these become available.
Q: Does Lionel Racing sell my personal information to other companies for open solicitation?
A: No, Lionel Racing uses your contact information to communicate new offerings to RCCA members and to perform outbound call campaigns based on customer preferences and previous purchasing habits. We also send weekly e-mails to customers, to notify them of news, sales, and product releases. From time to time, RCCA may extend offers to our membership from third parties that will offer exclusive benefits to RCCA members.
Q: Does Lionel Racing have a Facebook page or Twitter profile?
A: Yes, Lionel Racing can be found on various social media channels - including Facebook, Twitter, Pinterest, YouTube, Google + and Blogger. You're invited to follow our social media channels and interact with us and fellow die-cast collectors there.
Q: Does RCCA have an online member forum?
A: RCCA did operate a members-only forum for five years. However, with our many social media outlets and the launch of LionelRacing.com, RCCA decided to move from a forum environment to a bulletin board. RCCA members can now log in to the Insider News tab on the home page to find out the latest RCCA news, event announcements, release dates, and more exclusive information. To interact with fellow race fans and die-cast collectors, we encourage you to join us on Facebook, Twitter, and/or Google +.
Q: I just received an e-mail that said my die-cast order has been cancelled. What does this mean?
A: Lionel Racing offers the majority of its die-cast on a pre-order basis through its various sales channels. When a die-cast is released for pre-order, we have a limited amount of time to meet the minimum order quantity (known as M.O.Q.) needed to produce the car. Different products have different M.O.Q. levels and these levels are dictated by our vendors. Unfortunately, if we don't receive enough orders to meet the M.O.Q., we cannot make the die-cast. If a die-cast you have pre-ordered fails to meet M.O.Q. and is cancelled, you will not be charged for the car. Please be assured that Lionel Racing makes every effort to produce every die-cast that it offers for pre-order.
Q: I'm interested in becoming a dealer of Lionel Racing die-cast. How do I do that?
A: Please send an e-mail to email@example.com or call 1.800.952.0708 and our team will put you in touch with one of our authorized distributors.
Q: What is the RCCA Conductors Club?
A: The RCCA Conductors Club is a group of eight to 10 hand-picked, active members who agree to join the staff of Lionel Racing on bi-monthly conference calls. On these calls, we discuss everything from product offerings to the RCCA membership experience. We do value the feedback of this group and we work to institute the changes and suggestions that result from these meetings. New Conductors Club members are selected each year and receive special benefits for their service. Watch your e-mail, Lionel Racing's Facebook Page, and also the RCCA Insider News board to find out when the next Conductors Club applications will be accepted.
Q: Are there any publications that discuss die-cast values?
A: Beckett Media is the best source to find out the value of your die-cast. Beckett publishes a quarterly magazine and you can also visit their web site - www.beckett.com.
Q: How do I pay for my purchases?
A: As the majority of Lionel Racing die-cast available on this site and through the Call Center are pre-orders, payment is not due until the product is available for shipment. We request payment information when an order is placed and will accept credit cards, debit cards and pre-paid credit cards. Credit cards accepted are: Visa, MasterCard, American Express and Discover. Your card will not be charged until the product is available to be shipped. If a credit card has insufficient funds, you will be notified and have two (2) business days to provide sufficient funds.
Q: How do I contact Lionel Racing?
A: For questions about your account or recent purchases, please contact our Call Center at 1.800.952.0708 between the hours of 9 a.m. and 9 p.m. EST Monday through Friday.
You can e-mail Lionel Racing and RCCA by clicking the “Contact Us” link at the top of this page, or write us at the below address:
6301 Performance Drive
Concord, NC 28027
You can also reach out to Lionel Racing on its Facebook page or contact us via Twitter at @Lionel_Racing. Please note that we will NOT respond to questions about an individual’s purchases or account status via Facebook or Twitter.